Returns & Exchanges
Baby, the Stars Shine Bright strives to ensure every princess is delighted with her purchase, though we accept returns on unworn items in original packaging within 14 days of delivery. Please note that due to the delicate nature of Lolita fashion, items must be returned with all original tags and lace intact to be eligible for a refund.
Initiate Request
Contact our customer service team via email with your order number and photos of the item to receive a Return Authorization number.
Secure Packaging
Carefully pack the unworn garment in its original protective plastic and box to prevent any crushing of petticoats or delicate lace during transit.
Shipping
Affix the provided return label or use a tracked shipping service to send the package back to our distribution center.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing