Frequently Asked Questions
Everything you need to know about your Lolita fashion orders.
Do you ship internationally from Japan?
Yes, we offer worldwide shipping via EMS and DHL. Shipping costs and delivery times vary depending on your destination country and the weight of your package.
How do I ensure the garment will fit me?
Each product page includes detailed measurements for bust, waist, and length. Please note that many of our items feature shirring (elastic) to allow for a range of sizes, but we recommend comparing our measurements to your own before purchasing.
Can I cancel a reservation item?
Reservation items are made-to-order and cannot be canceled once the reservation period has ended. Please review your order carefully before confirming your commitment.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, JCB), PayPal, and AliPay for international transactions to ensure a secure shopping experience.
What is your return policy for defective items?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the defect. We will arrange for a replacement or a refund if the item is no longer in stock.
How should I care for my Lolita coordinates?
We recommend professional dry cleaning for our elaborate dresses and coats. For cotton blouses and socks, gentle hand washing in cold water is advised to preserve the delicate lace and prints.